Okay. You found a contractor or service provider that you like. You received an estimate to your satisfaction, you understand the terms of an agreement (i.e. down payment, time to complete, materials to be used, etc.) and have decided to move forward.
First understand that an estimate, by definition, is just that. An estimate is a rough idea to produce a statement of the approximate cost of the project. It is not a promise. Also understand the estimate is for the time it should take to complete the project understanding that if something gets in the way of that completion, oftentimes it will, that a satisfactory resolution to the completion will be set in place immediately upon discovery.
Contact the service pro and let him/her know that you are ready to take the next step and enter into a formalized agreement (contract). At this time, the service pro will set up a time to meet with you to discuss in detail every aspect of the project possible, i.e. materials to be used, color selection, setting a final cost and setting the start and end times. Be realistic about the time it will take to complete the project. This will mostly be determined based the professional experience and labor personnel.
Regarding down payments. We all have our own horror stories and have heard stories from others. However, it is not ethical to make the professional buy all your materials with no money down from you. This is where trust comes into play. If you are not comfortable making a materials down payment, ask to pay the supplier directly. Be advised that if you wish to purchase the materials directly, you most likely will end up paying the full price rather than a discount offered to the service pro if he/she chooses to share that with you. Ask for it.
The best way to handle payments, in my opinion, depending on the size and scope of the project, is to break down the project into segments. Say the job is for a painting project that will take you one week to complete. Half down payment and half due at completion should suffice. If you are not comfortable with paying half, then reason with the pro. They want your business, but you want their trust. In the event that 99% of the work is done, but something else needs to be completed but cannot at that time for one reason or another, agree on a partial payment of the remaining balance due. This keeps honesty in place and you are not looking for someone else to finish the job if the service pro does not finish. This rarely occurs, but it is good to keep everything in fair balance.
That said good luck with your project. If you have any questions or comments about a project you wish to begin or questions about the way a service pro handled your estimate, do not hesitate to contact me. I would be glad to assist and offer my opinion.
Ryan M. Bruzan
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